nuy Platform Privacy Notice

This page describes what we collect when you use nuy and how we keep that data protected. We operate our platform transparently so you understand exactly what information we hold and why.

We at nuy collect personal data only to deliver our service—account setup, payment processing, game history, and customer support. We do not sell your data to third parties. Our servers may sit outside your jurisdiction, but we apply consistent security standards across all regions where we operate.

What we collect on nuy

When you open an account on nuy, we ask for your name, email, phone number, and date of birth. We also collect your payment method details—whether you fund your account via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment). We store this information securely so we can process your deposits and withdrawals without delay.

Our nuy platform logs your game activity, bet history, and account balance. We use this data to detect fraud, prevent underage access, and comply with local gaming regulations. We also track your IP address and device type so we can spot unusual login attempts and protect your account from unauthorised access.

How we use your information

We use your data for four main purposes. First, we verify your identity and age before you can fund an account on nuy—this is a legal requirement in most jurisdictions. Second, we process your payments and withdrawals through our payment partners. Third, we monitor for fraud and suspicious activity to protect both you and our platform. Fourth, we respond to your support requests and send you account notifications.

We may also use your data to improve our nuy service—for example, we analyse which games are popular during Liga 1 matches or Idul Fitri holidays so we can optimise our live-dealer studios and sportsbook markets. We never use your data to profile you for targeted advertising or to sell to third parties.

Third-party processors

Our nuy platform relies on external partners to deliver certain services. Our payment processors (online payment, e-wallet, mobile banking, local payment, and our banking partners) receive your payment details to complete transactions. Our hosting provider stores our servers and databases. Our customer-support platform may see your email and chat history. These partners are bound by confidentiality agreements and may only use your data to provide their service to us.

We do not control how these third parties store or process your data beyond our contractual requirements. If you have concerns about a specific processor, contact our support team and we can explain their role in detail.

Your rights on nuy

You have the right to request a copy of all data we hold about your nuy account. You can also ask us to correct inaccurate information or delete your account entirely. To exercise these rights, contact our support team with your account email and a online paymentef description of your request. We will respond within a reasonable timeframe.

If you close your nuy account, we retain your data for a limited period to settle any outstanding bets or withdrawals. After that window, we delete or anonymise your personal information unless local law requires us to keep records for tax or anti-fraud purposes.

Data access request

Email our support team with your account details; we provide a copy of your data within 14 days.

Account deletion

Request account closure through your nuy settings or contact support; we process this within 7 days.

Correction of errors

Update your profile information directly in your nuy account, or ask support to correct payment or identity details.

Cookies and tracking

Our nuy platform uses cookies to keep you logged in and to remember your preferences (language, game filters, notification settings). These are essential for the service to function. We also use analytics cookies to understand how users navigate our site—for example, which sportsbook markets (football, badminton, MotoGP) are most popular, or whether our live-dealer tables load smoothly on mobile. We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but this may prevent you from using nuy fully. Our analytics partner may store data on our behalf, but we do not allow them to use it for their own purposes.

Data retention and security

We keep your nuy account data for as long as your account is active. After you close your account, we retain transaction records for up to seven years to comply with anti-money-laundering regulations. We encrypt all data in transit (using HTTPS) and at rest (using industry-standard encryption). Our servers are protected by firewalls and intrusion-detection systems.

We cannot guarantee absolute security—no online service can—but we follow best practices to protect your information from unauthorised access, alteration, or disclosure. If we discover a data breach affecting nuy users, we will notify you promptly and explain what steps we are taking.

Contact and jurisdiction

If you have questions about our nuy privacy policy, contact our support team through your account or email us directly. Our services are available only where local law permits. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have a data-protection complaint, you may also contact your local regulatory authority.

This policy applies to all users of our nuy platform, regardless of location. We may update this notice from time to time; we will notify you of material changes via email or a prominent notice on our site. Your continued use of nuy after any update constitutes your acceptance of the revised policy.